Wednesday, December 11, 2013

Shopping On-Line Globally – My Christmas Shopping Nightmare

"Despite the reluctance of governments to liberalize immigration policy, however, the number of people living outside their countries of origin has risen from 120 million in 1990 to an estimated 215 million in 2012 (The World Bank, 2012), which is approximately 3.05 percent of the world population." (1) And it will most likely continue to grow. As Polish citizen, I am one of the 3.05% too, as I have been living, working and paying taxes in Taiwan for over 6 years now (well, working and paying taxes for 3 years). Also, it is now estimated that 1.5 million Polish people lived abroad in 2012 (2). I just want you now to remember this numbers, while reading my "rant" below.

In recent years I have observed big growth of on-line shopping/stores in Poland (and obviously globally, but in Poland the process was somehow slower that, ie., in the US). It is also now possible to use debit cards (Visa, MasterCard) to make payments on the Internet. It is possible and more widely used, yet this Christmas I am still frustrated that the use is still not wide enough.

When you live abroad, however you might love the country you stay in, you will start missing familiar things from your homeland and culture. Many things is not available locally, so it is only natural that migrants like myself need to search for products on the Internet, and that means on-line stores from different countries or even different continents. Not only I shop on-line for myself (women's shoes in size 41 are almost impossible to get in Taiwan) but also I use it to shop for gifts for my family. It was like an enlightenment when I have first ordered flowers from a local florist in my hometown as Mother's Day's gift for my beloved mom. This year I bought a TV that was shipped straight to my parents house, as it was easier to support them this way than sending a money transfer (which would require me to physically go to a bank -which in Taiwan means I have to take off from work, since banks' working hours are 8:00AM-3:00 PM, and no weekends - fill tons of documents, and pay almost 17 USD just as transaction fee).Going with the new way of shopping, I thought I will do all my Christmas shopping on-line this year. In Poland, we have now a few companies that service on-line payments for stores, with range of options to choose from for payment methods, but most importantly they do allow credit/debit card payments. These companies (at least that I found on my search of stores who will be willing to take my money) are PayU, DotPay, and Przelewy24. I have had successful experiences with the first two, so I have been especially looking out for stores that uses these.

I am an organized person, so I have prepared a list of people I want to buy gifts for, then thought of what would be the best stores that I could find most of these items at. I came with Leroy Merlin, which is a huge DIY retailer in Poland. In their on-line store,  I could find presents for my parents, sisters with their husbands and even for my niece and nephew. It took me around four hours to browse the store and decide on the right things for the right people.
Leroy Merlin on-line store claims PayU is one of available payment methods, so I placed an order and was redirected to the payment site...but not to PayU, but Przelewy24. Ok, I have never used this one, but it seemed they also accept card payments. I have tried to make my payment, input all the information, clicked enter... and sorry, but it's not accepted. Bummer! I have then mailed both the LM store and the payments company for help (I was out of Skype credits so couldn't call them). After few hours Przelewy24 answered me (till this day I did not receive LM store's answer), and explained it was the settings of the store itself that block payments from accounts with different  country and the card location settings. But the problem was, it was not possible to change the country setting while creating LM account (Poland was a fixed preset), which generally means you cannot make payment from abroad. Two days spent on this website wasted, leaving me with rather negative feelings about this company, especially that such restriction was not clear to me (a customer) throughout the initial steps of the process. However, I must say, I felt that Przelewy24 handled my case very well, and the service person was truly caring and tried to help, and I would  not mind giving a try to their services again. Such basics as Customer Service, but even huge company like Leroy Merlin overlooked it.

Already upset, I have started looking for same items in different on-line stores in Poland. Sadly, it meant I had to buy each thing in different store (which obviously wasn't good for my shipping fees). Took me another two days to find such stores that allowed credit/debit card payments. Again, I have placed five orders in five stores, from which two were successful (payment) and I was clearly informed of that. To the other three did not offer clear information about success, so I wrote my e-mails again, and also e-mailed PayU that was a service provider in these three payments.

What is interesting, only one store had automatically informed me about unsuccessful payment, while two other stores, neither PayU itself, did not. Surprisingly, one of the successful payments that day was also made through PayU, which proved they are not consistent in giving their authorizations (because all payments were authorized by my bank, it was PayU's employees choice to cancel them as potentially risky).

Furthermore, only one store replied to my e-mail within a day, another one after two days with suggestion to try again, and also saying they have contacted PayU as well, but I need to call them myself. So in the end I had to call PayU, because their support team did not react to e-mails, and did not provide any other communication channels.

That meant I had to add Skype credits, and it was not easy. Not only Polish E-commerce treats me as a "worse kind of buyer", but it's the same with Taiwanese side, as here I am a foreigner that is not to be trusted. I had to e-mail scans of two ID documents to Skype, wait for their authorization, after which I still could not use on-line payment to buy credits! Even I wrote to them in English, they kept answering me in Chinese. Thanks for nothing Skype! They advised I buy credit voucher from local 7-11 convenience store (according to Google Translate), so I did. There the clerk told me it will be automatically added to my account - but it was not. My Taiwanese boyfriend had to spent ten minutes to figure out how to activate it. At least he succeeded. In summary, it took me half a day and a lot of frustration to recharge my Skype account. I remember in the past that was actually easier. 

Finally, I called PayU, and they asked me variety of questions, and made note to my account that I'm abroad buying gifts for family. Then they told me it improved my reliability to 90% now. If still PayU decides that my payment is suspicious they can still block it and I can do nothing more (because a Taiwanese hacker who would stole my card would surely be ordering a Snuggie with a delivery to a Polish address!). That day, I have at last received e-mail response from PayU, about inqury I made 3 days earlier, saying that sorry, but they have right to cancel suspicious payments, and with no solution being offered. Fortunatelly, their staff on the telephone support was more practical.
I replaced the three orders, and at last... after a week of fighting and testing my determination, all my gifts were successfully purchased (not yet shipped as I write it).

I have decided to write this experience down and share as widely as possible because I love all "E-" things, I like how globalized the world is becoming. I have expected on-line shopping to be easier. I have believed on-line shopping was made especially for people like me - global people, whose lives are spread out around the globe, and so they need globally accessible services. And yet, I feel that as a person living abroad, I am discriminated by service providers globally and locally (3 years ago I have tried to buy mp3 album on-line, but I had to give up, since no store could sell it to a Polish citizen living in Asia due to localization restrictions. Now I can use Taiwanese iTunes at last). That is probably the price I need to pay for the choice I made in my life to be where I want to be, but still... we have technology, it is possible, and it should not be so difficult. I put the statistics at the beginning to show that there is market, and I believe that most of emigrants, like me, is much more willing to shop on-line, that consumers that actually have a choice to purchase same product physically. I feel that marketers loose by not addressing our needs, and I hope that by chance such marketer will see this article, and try to make a change at least in their own stores, so next year, my Christmas shopping will be a little easier.

(PS. I know that a lot of barriers I met, is caused by security policies, but I think they're overall "overprotective".)

Friday, December 6, 2013

Christmas Coming Into Town

I am the kind of person who enjoys holidays. All kinds almost... birthdays, Christmas, Valentines, Children Days, Fat Thursdays, and what not. I can hear people calling these being commercial... and yeah, companies earn money on this, but I'm gladly buying this feeling I get when participating actively in some holiday.

Christmas is sure one of my favorite. I already have my little Christmas tree and the light up in my living room. I have already written 16 Christmas cards that will be mailed soon. I'm already planning gifts for family and my boyfriend, and the Christmas dinner that I hope to have even here.
I think I'm more of a Christmas lover here in Taiwan, than I've ever been in Poland, but I need to overcompensate and try to get as much as possible here, because it still will be much much less than I would get without effort in my country. It has been 6 years since I've had real Christmas at home. 6 years of working on Christmas Day, of no-snow, of plastic pink/white/black Christmas trees in Taiwanese stores with crappy plastic ornaments. I need to do all I can to stay away from depression during that time, because it always seem terribly close. 

I like Valentines too. I've said it. It's very unpopular opinion nowadays. Because we should love our special ones everyday - it's true, and I do tell my boyfriend "I love" at least once a day. I mean it too, not like a silly "love ya" thing, but really... I say it so that he never have to doubt it, and also in case that would be the last chance I had to say it... because we never know. And I think that's not a bad idea to take a day, when you can sit down and celebrate it. But hear me right... CELEBRATE. That doesn't mean buy gift, that doesn't mean go to expensive dinner. That for me means, taking time, to be considerate of what the other person likes, to make a special effort to make them happy, to sit down and look into each others eyes, to take time and talk (not chat) to each other, to acknowledge the feeling and embrace it. Sure we should do that all year round, but the real life proves we're too busy for that, so I won't believe anyone who tells me they do it everyday so no need for Valentines. I wish! My boyfriend hates Valentines, and is rather unromantic person. But I must say I feel he's missing the point... it's not that I want him to buy me a gift... I just want him to slow down, look at me, and make me feel that he loves me, because that feeling sometimes gets lost in daily routines. 



It's similar with every other holiday. It's because we don't pay enough attention to important things daily, that's why I like holidays to help me make this stop and celebrate, feel warm inside, and feel that life is beautiful, even with all those awful routine days in it. Different holidays make me keep going, give me something nice to look forward to, and I feel help me pause, think, and be the better person I want to be. 

Therefore, let yourself celebrate, let yourself feel the warmth. Merry Christmas! (living in Asia also proved to me you don't have to be a Christian to enjoy it).

Tuesday, May 7, 2013

This is How You Get ANTs


I have ANTs. Not in my kitchen, not in my apartment even, but worse – in my head.
I’ve learnt this is how the voice in the head is called professionally, the Auto Negative Thoughts. I have them, possibly, many women does, or so I want to believe.

I think it’s somehow important to realize there is professional term for that, because then you will think that this is something happening to others, and generally since it’s a thing, it’s not real. ANTs are not real! This is quite a relief, but then… who if not me myself is responsible for them? That is not so good, because maybe it would be more convenient to blame someone for them, but it’s only me. This mean the responsibility is all mine, and it should be mine to stop it. It might be good news, in a way, that I can stop them, but it’s not easy process of reprogramming yourself. I did try that before, saying those optimistic stuff to yourself in the mirror. Never go far with those, mostly because ANTs will bug in and take over.

Found THIS article about types of ANTs, and I must say they’re almost quotations of my own mind:
-          Overgeneralization: It will always end bad! I will never succeed
-          Filtering: I said something bitchy again to my boyfriend because I was stressed, he must hate me know and will probably break up with me in near future.
-          All or nothing thinking: He doesn’t love, he can’t, because he did/didn’t do/said this and that.
-          Personalizing: My boyfriend looks angry, it’s probably because I said something.
-          Catastrophising: I will start this new work and they will realize I have totally no idea how to do it! They will fire me and I will lose my visa and will have to move back to Poland.
-          Emotional Reasoning: I am so fat and ugly, everyone must think so too.
-          Mind reading: I’m sure he cares more about those friends from there, and I’m just for the time he’s here. He probably already plans to leave me when he moves there too.
-          Fortune Telling error: I will surely get even fatter and he will hate me and leave me.
-          Should statements: I shouldn’t overthink things, I should be more patient.
-          Magnification/Minimisation: His mum asked if I still go to gym, it must be so obvious I gained weight.

Those are actual ANTs of mine. They’re not there all the time, that would be unbearable for myself and people around me. But they pop out once in a while and cause little break downs over nothing. The irony is that I am worrying (ANTing) that those break downs caused by them will destroy my relationships with people making the ANTs come true.
Surely, too much free time tends to cause ANTs. I hope my new job will occupy me more and won’t let me have time for this BS. Otherwise, I need to seriously try to start fighting with them, and I hope people around me can be understanding. Usually, the first positive feedback from them (showing care and asking if I’m fine, a friendly “awwww” and hug, etc.) will kill an ANT on the spot, and leave me feel silly and guilty of making drama out of nothing.

Same website propose some ideas to fight ANTs, and I will try to apply those myself too:
1.    Be aware of what you are saying to yourself. Ask yourself: What is going through my mind?”
2. Challenge your thoughts. Remember, just because you think something doesn’t mean it’s true.
3. Look for evidence.
4. Put thoughts into perspective.
5. What is a more helpful thought?

I’ve decided to come out of the closet with my ANTs, so that maybe someone who reads my blog can feel better about their ANTs, and realize those can be killed.

Tuesday, April 23, 2013

Virtual Pet Adoption - Get Some Karma!

I really want to adopt one more cat. Not because Oscar is not "enough" but because I feel bad seeing all those homeless kitties, and I feel that even though it might be difficult, especially at the beginning (making 2 cats friends), it would save a life to one more cat.
That is Oscar in his sexy pose

And there's many cats, I know, many many little poor cats that need help. I can't help them all. But it doesn't mean I don't want to try to change it for at least one more.

A week ago I've started sponsoring a cat from Taiwan Animal S.O.S.' sanctuary in Taipei. They have many animals that need sponsorship (https://www.facebook.com/TaiwanAnimalSOS/posts/189605821187397) but I've chose Reese.
She's from Taichung originally, I saw her rescue story on Forumosa.com, her photos with her still in blood after the car accident. She was lucky that the Taichung PAWs guys (or Tuapa?) was passing by and saved her, then she was lucky to be taken to Taipei's Sanctuary where she has place to live till the end of her days, and I hope she will feel happy to have her life ensured by my donations. Here's Reese as for now:
Reese - from Taiwan Animals S.O.S. FB page
So, I still want to adopt... but I know NOW is not a good time. Not for Oscar, nor me and D. But I hope it will change in near future. Meanwhile, I hope I can support Reese.

I'd like to encourage anyone of you to also try find a way to adopt or sponsor an animal... cat, dog, pig, whatever. We made the world difficult to share with other animals, so I think we bear responsibility to help them live in it.

Wednesday, April 3, 2013

Spring Holidays in Taiwan

Western world is probably getting back from Easter holidays, while the Chinese part of it is starting Qing Ming Holidays 清明節 tomorrow (also called Tomb Sweeping Day, something we do in Poland on the 1st November). Obviously, like most local holidays, it doesn't mean much to me (sorry, I have no childhood memories about it, no tombs to sweep - which I am thankful for!, no I am a Taoist/Buddhist). That is also why I am trying to get over the fact no one cared for Easter in here, and people were asking me why it is called "復活節" (Fu Huo Jie - Revival Holiday), since they have no idea it's about Jesus, and learning that they have felt bunnies and eggs are misleading (I agree!).

 "Karpatka" cake I've made for Easter :) 

My Polish friend's Easter eggs

Celebrating or not, everyone enjoy free time! And that is why I am looking very much forward to this holiday, and quite unusually it is a long weekend holiday! Even my boss decided to give us (the office peeps at least) a day of on Saturday. Heh!
Anyways, that means tonight I am making muffins in my new silicon heart shaped muffin cast, packing myself and Oscar, and the three of us (+ D.) are going north to D's home. Now you know why muffins are required, I continue my "through the stomach to heart" strategy with his family ;) Although it seems they already love Oscar, and that is much in my favor. 

After the first storm about me quitting my job for a new job, now it's all settled and I calmly await the end of May, when the change will actually happen. Oh, I'm pretty sure I will s*it my pants then from stress over new responsibilities. But I think it will be good, I am already loosing myself into e-commerce, SEO and coding articles, undertaking a HTML5+CSS course on codeacademy.com (great site!).

So yet again - life is good! My swing is up!

Thursday, March 28, 2013

Shaking Foundations (Literally!)

Pretty literally. We had a 6.1 earthquake not too far, making it 5 points in scale in Taichung/Changhua area. Our office started bouncing suddenly, lights were blinking, after around 10 sec, when it was not stopping we have decided to run out. And I was probably the first one on the stairs. Even when it stopped my legs were still shaking. Not fun. D.'s company evacuated for over an hour to make sure everything is safe. My old university made it to the news with the video of super shaky, books-falling library (and the made afternoon off on the campus too).

At my place... we were ok. One bathroom shelf collapsed, my eye shadows fell and broke (damn), and we have a few new wall cracks now (we had some from old earthquakes... but those are very clear, though shouldn't be a danger really).

It had shaken everyone, made us remember about our mortality and that nothing is ever sure.
Everyone remembered the 921 earthquake that had place in Taichung in 1999, killed over 2000 people.
Taichung is generally very calm city, and doesn't have much shaking... but the 921 proved even here it can happen. Well, the good thing is that usually there are long periods of calmness between such monstrous quakes. So we should have it easy for at least another 10 years. I hope.

Other than that, spring in Taichung is beautiful and comfortable.
 

As for other shaking foundations, metaphorically, my job change is confirmed with both companies now. I will stay in current work till the end of May, and start in the new one on 3rd June.
I am scared but also excited, and trying to catch up on e-commerce trends in the market and trying to learn some website coding languages (started with refreshing html :). Codeacademy.com is trully awesome place for self-learning.

Happy Easter to everyone too!

Thursday, January 10, 2013

Hello 2013, What Will You Bring?


Happy New Year. Though it already seems old J Well not too old, but its beginning is busy at work, so I don’t have much time for big new year’s reflections and resolutions.
Most of them is old too, the new ones I are not really dependent on me only, and as I wrote in last note – they are pretty mature and standard for a woman that is heading into my 30s.
I must say I am recently catching myself with the little nervous voice in my head saying “30 years old… SOON”. It’s worrying me only because I feel like I might be wasting time in my life on thing that I don’t like and that overall don’t matter. I am not really panicking. Or I am in denial. Don’t know.

All in all, time just flows. No big difference between 2012 and 2013 so far. I will be going to Poland soon, then I will be waiting for spring, that I really, really miss, because it’s cooooold (and it will most likely be like that till April). Then… who knows. By then my handsome boyfriend will probably start working full-time, maybe we would even move to a new apartment, maybe I will succeed in changing jobs, maybe. Maybe not. So in a way, I am expecting some big changes from 2013. But I did expect the career change, I was SURE it would happen, also at the beginning of 2012. Well, it didn't happen, so I am worried, but at least I need to keep trying.

In a way I am content more or less now, just tired with the work, just wishing to for more family warmth. But even here and now, I have those moments from time to time. 

Fireworks above NCHU, the New Year's Eve 2006/2007